Client Support Assistant

Job Description:

Ford Motor is seeking a dynamic and adaptable Client Support Assistant to join our team in London, England. As a Client Support Assistant, you will be responsible for providing excellent customer service to our clients, assisting with client inquiries, and supporting the Client Support team in various administrative tasks.

Responsibilities: - Handle client inquiries via phone, email, and in person, providing timely and accurate responses - Assist clients with account management, including account setup, maintenance, and troubleshooting - Coordinate with internal teams to resolve client issues and ensure customer satisfaction - Maintain client records and documentation accurately and efficiently - Support the Client Support team with various administrative tasks, such as data entry, reporting, and scheduling - Collaborate with team members to continuously improve processes and enhance the client experience

Requirements: - Associate level degree or equivalent experience - Minimum of 2 years of experience in customer service or client support - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Strategic planning and people management skills - Adaptable and energetic personality traits - Proficient in Microsoft Office and CRM software

Benefits: - Retirement plan - Company transportation - Training and professional development opportunities

Working Environment: At Ford Motor, we encourage curiosity and questioning to fuel innovation and growth. Our team members are empowered to think outside the box and challenge the status quo to drive success.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: Ford Motor is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.