Client Support Assistant

Job Description:

As a Client Support Assistant at Charles Schwab, your primary responsibility will be to provide exceptional support to our clients in the London, England office. You will be assisting clients with account inquiries, resolving issues, and providing guidance on our products and services. Additionally, you will be responsible for maintaining accurate client records, processing client transactions, and collaborating with other teams to ensure a seamless client experience.

Responsibilities:

- Respond to client inquiries via phone, email, and chat in a timely and professional manner - Assist clients with account maintenance, including account openings, transfers, and updates - Resolve client issues and complaints effectively and efficiently - Provide guidance on Charles Schwab's products and services to clients - Maintain accurate client records and documentation - Collaborate with other teams within the organization to address client needs and concerns - Stay up-to-date on industry trends and regulations to better serve clients - Assist in special projects and initiatives as needed

Requirements:

- 4 years of experience in a client support role - Strong communication and interpersonal skills - Resilient and hardworking attitude - Attention to detail and strong organizational skills - Adaptability to changing priorities and client needs - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in finance, business, or related field preferred

Benefits:

- Paid overtime for additional hours worked - Free food provided on-site - Profit sharing opportunities - Encouragement of a spirit of exploration and taking calculated risks for growth

Equal Opportunity Statement:

Charles Schwab is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or gender identity. We are committed to creating a diverse and inclusive workplace where everyone is welcome and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.