Client Support Assistant

Job Description:

UGI is seeking a Client Support Assistant to join our team in London, England. The ideal candidate will have at least 2 years of experience in a similar role and possess the confidence and independence necessary to excel in a fast-paced client support environment.

Responsibilities: - Provide exceptional customer service to clients through phone, email, and in-person communication - Assist clients with account inquiries, troubleshooting technical issues, and navigating our products and services - Collaborate with other team members to resolve client issues and escalate to senior team members when necessary - Maintain accurate records of client interactions in our CRM system - Proactively identify opportunities to upsell or cross-sell products or services to existing clients - Assist with administrative tasks such as data entry, scheduling appointments, and preparing reports

Requirements: - 2 years of experience in a client support or customer service role - Strong interpersonal and communication skills - Confident and independent, with the ability to work effectively both independently and as part of a team - Adaptability to changing priorities and client needs - Strong negotiation skills to handle difficult client situations - Proficiency in Microsoft Office Suite and CRM software - Ability to multitask and prioritize tasks effectively

Benefits: - Life insurance coverage - Company-provided transportation for client visits if required - Remote work flexibility, allowing for a healthy work-life balance

Working Environment: UGI provides a dynamic workplace that values teamwork, innovation, and shared success. Team members are encouraged to collaborate and contribute new ideas to drive the company forward.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: UGI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating an inclusive and diverse workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.