Client Support Assistant - Work from home

We are looking for a dedicated Client Support Assistant to join our team at Freddie Mac. As a Work from Home position based in London, England, UK, this part-time role is perfect for someone who is resourceful, driven, and possesses strong negotiation and leadership skills.

Responsibilities: - Provide excellent customer service and support to clients via phone, email, and chat - Assist clients with account inquiries, technical issues, and product information - Proactively reach out to clients to ensure satisfaction and address any concerns - Collaborate with internal teams to resolve client issues and escalate when necessary - Maintain accurate records of client interactions and transactions - Stay up to date on product knowledge and industry trends to better assist clients

Requirements: - Bachelor's degree preferred - Minimum of 3 years of experience in a customer support role - Excellent communication skills and ability to build relationships with clients - Strong problem-solving skills and the ability to think quickly on your feet - Proficiency in Microsoft Office and CRM software - Availability to work flexible hours, including evenings and weekends

Benefits: - Dental insurance - Visa sponsorship for qualified candidates - Free accommodation for work-related travel - Opportunity to work in a supportive environment that fosters transparency and open dialogue for effective communication at all levels

Deadline to apply: 2024-07-03

Equal opportunity statement: Freddie Mac is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.