Client Support Associate - Work from home

Discover Financial Services is seeking a Client Support Associate to join our team in London, England. This is a part-time, remote position at an Associate level, requiring at least 2 years of experience in a similar role.

As a Client Support Associate, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns via phone, email, and chat. You will ensure that all client interactions are handled professionally and efficiently, maintaining a high level of customer satisfaction.

Responsibilities: - Respond to client inquiries and provide support via phone, email, and chat - Troubleshoot and resolve client issues in a timely manner - Maintain accurate records of client interactions and transactions - Collaborate with other teams to escalate and resolve complex client issues - Identify opportunities to improve customer service processes and procedures - Stay up-to-date on product knowledge and industry trends - Adhere to company policies and guidelines for client interactions

Requirements: - 2+ years of experience in a client support role - Strong communication skills, both written and verbal - Excellent problem-solving abilities - Ability to work independently and as part of a team - Adaptable and driven personality - Soft skills in adaptability and cooperation - Proficiency in Microsoft Office Suite and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Travel and spending expenses covered - Employee discounts on company products and services - Travel opportunities for training and conferences

Working environment: Discover Financial Services is committed to promoting equality and fairness for all employees. We value diversity and inclusion in the workplace and strive to create a supportive and inclusive environment for all team members.

Equal opportunity statement: Discover Financial Services is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 3, 2024

If you meet the requirements and are interested in joining our team as a Client Support Associate, we encourage you to apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.