Remote Client Support Manager

Job description:

Chevron, a multinational energy corporation, is seeking a Remote Client Support Manager to join their team in London, England. This part-time position is ideal for a candidate with 8 years of experience in client support management and is at a mid-to-senior level in their career.

As the Remote Client Support Manager, you will be responsible for ensuring that all client inquiries and concerns are addressed in a timely and professional manner. You will manage a team of remote client support agents, providing guidance, training, and support to ensure top-notch customer service. You will also be responsible for developing and implementing strategies to improve the overall client support process and enhance customer satisfaction.

Key responsibilities: - Oversee a team of remote client support agents, providing guidance and support - Manage client inquiries and concerns, ensuring timely and effective resolution - Develop and implement strategies to improve the client support process - Monitor customer satisfaction levels and implement initiatives to enhance customer experience - Collaborate with other departments to address client issues and improve overall service delivery - Analyze data and metrics to identify trends and opportunities for improvement

Requirements: - 8 years of experience in client support management - Confident and reliable personality traits - Emotional intelligence and innovation as soft skills - Excellent communication and interpersonal skills - Ability to work independently and lead a remote team - Strong problem-solving and decision-making abilities - Bachelor's degree in a relevant field (preferred)

Benefits: - Relocation allowance - Training and professional development opportunities - Travel and spending expenses - Embrace a culture that challenges norms and encourages bold thinking

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Chevron is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

Join Chevron's team and play a key role in delivering exceptional client support to our valued customers worldwide! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.