Client Support Manager

Job Description:

We are looking for a Client Support Manager to join our team at Motorola Solutions in London, England, UK. As a Client Support Manager, you will be responsible for managing relationships with our clients, ensuring their needs are met and providing exceptional customer service. This role requires a high level of independence and motivation to address client inquiries and issues effectively.

Responsibilities: - Serve as the main point of contact for clients, addressing any questions or concerns they may have - Develop and maintain strong relationships with clients to understand their needs and provide solutions - Coordinate with internal teams to ensure timely and accurate delivery of products or services - Monitor client satisfaction and identify areas for improvement in our client support processes - Communicate effectively with clients through various channels, including phone, email, and in-person meetings - Analyze client data and feedback to make informed decisions on how to better serve our clients - Provide support and guidance to junior team members to ensure a high level of client satisfaction

Requirements: - At least 6 years of experience in client support or a related field - Strong communication skills to effectively interact with clients and internal teams - Analytical skills to assess client needs and identify areas for improvement - Ability to work independently and prioritize tasks in a fast-paced environment - Motivated attitude and a commitment to delivering exceptional customer service

Personality Traits: - Independent - Motivated

Soft Skills: - Communication - Analysis

Benefits: - Employee discounts - Disability insurance - Company transportation

Working Environment: At Motorola Solutions, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible support to our clients and maintaining strong relationships with them.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.