Remote Client Support Manager

Job description:

We are looking for a talented Remote Client Support Manager to join our team at Oneok. As a Remote Client Support Manager, you will be responsible for managing client relationships, providing exceptional customer service, and ensuring client satisfaction. This is a part-time position located in London, England, UK, with opportunities for remote work flexibility.

Responsibilities: - Manage and build relationships with clients remotely - Provide prompt and courteous responses to client inquiries and issues - Coordinate with internal teams to resolve client concerns and escalate when necessary - Monitor client satisfaction and identify areas for improvement - Develop and implement client support strategies to enhance the overall client experience - Provide regular reporting and analysis on client support metrics - Stay up to date on industry trends and best practices in client support

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in client support or a related role - Strong communication and interpersonal skills - Adaptability to work in a remote environment - Ability to work independently and as part of a team - Analytical and problem-solving skills - Experience with CRM software and other client support tools

Personality traits: - Adaptability: comfortable working in a remote setting and adjusting to changes in the work environment - Independence: able to work autonomously and prioritize tasks effectively

Soft skills: - Teamwork: collaborate with internal teams to deliver exceptional client support - Analysis: use data and metrics to inform decision-making and improve client support strategies

Benefits: - Remote work flexibility - Visa sponsorship for eligible candidates - Medical coverage

Working environment: At Oneok, we thrive in an environment that embraces and navigates change seamlessly. As a Remote Client Support Manager, you will play a crucial role in supporting our clients and contributing to our dynamic work culture.

Deadline to apply: 2024-07-22

Equal opportunity statement: Oneok is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.