Remote Client Support Officer

Job Description:

Trinity Industries is seeking a motivated and driven Remote Client Support Officer to join our team on a part-time basis in London, England, UK. As an Associate Level professional with at least 3 years of experience in client support, you will be responsible for providing exceptional customer service to our clients while working remotely.

Responsibilities: - Respond to client inquiries via email, phone, and/or chat in a timely and professional manner - Assist clients with account management, product inquiries, and issue resolution - Provide technical support for clients experiencing difficulties with our software or services - Identify opportunities to upsell or cross-sell additional products and services to clients - Collaborate with internal teams to address client concerns and improve overall customer experience - Maintain accurate records of client interactions and transactions in CRM system - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field is preferred - Proven experience in client support or customer service role - Excellent communication skills and strong attention to detail - Ability to analyze client needs and provide tailored solutions - Proficiency in Microsoft Office Suite and CRM software - Self-motivated with the ability to work independently in a remote setting - Strong interpersonal skills and ability to build relationships with clients and colleagues - Experience working with international clients is a plus

Benefits: - Employee discounts on Trinity Industries products and services - Remote work flexibility with the ability to work from home - Paid overtime for hours worked beyond regular schedule

Working Environment: At Trinity Industries, we value teamwork and collaboration. As a Remote Client Support Officer, you will have the opportunity to build strong relationships with colleagues, clients, and partners while contributing to the success of our organization.

Deadline to apply: May 25, 2024

Equal Opportunity Statement: Trinity Industries is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.