Remote Client Support Officer

Job Description:

Paccar is seeking a Remote Client Support Officer to join our team in London, England. This is a part-time entry-level position that requires at least 1 year of experience in a similar role. As a Remote Client Support Officer, your main responsibilities will include providing top-notch customer service to our clients, resolving any issues or concerns they may have, and ensuring their satisfaction with our products and services.

Key responsibilities: 1. Respond to client inquiries via phone, email, or chat in a timely and professional manner 2. Troubleshoot client issues and provide solutions to meet their needs 3. Document all client interactions and report on trends or recurring issues 4. Collaborate with internal teams to ensure client needs are met and issues are resolved 5. Identify opportunities for improvement in client support processes and procedures

Requirements: - Dedicated and resourceful individual with a strong commitment to customer service - Excellent communication skills and a cooperative attitude towards working with clients and colleagues - Ability to take on leadership roles in a team setting and set an example for others to follow - Comfortable working remotely and managing your time effectively - Familiarity with CRM software and customer support tools is a plus

Benefits: - Relocation allowance for eligible candidates - Employee discounts on Paccar products and services - Travel opportunities for training or client visits

Working environment: At Paccar, we thrive in an environment that embraces and navigates change seamlessly. We are constantly looking for ways to improve our processes and provide better service to our clients. As a Remote Client Support Officer, you will be part of a dynamic team that values innovation and collaboration.

Deadline to apply: July 22, 2024

Equal Opportunity Statement: Paccar is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.