Client Support Officer - Work from home

Job Description:

CMS Energy, a leading energy company based in London, England, is seeking a motivated and reliable individual to join our team as a Client Support Officer. This is a part-time, entry-level position that offers the opportunity to work from home.

Responsibilities: - Deliver exceptional customer support to clients via phone, email, and other communication channels - Provide troubleshooting and technical assistance to clients experiencing issues with our products or services - Analyze client feedback and data to identify areas for improvement and make recommendations to management - Create and deliver presentations to clients on new products, services, or updates - Collaborate with internal teams to ensure client needs are being met and issues are being resolved in a timely manner - Maintain accurate records of client interactions in our database

Requirements: - High school diploma or equivalent - No prior work experience required - training will be provided - Excellent communication skills, both written and verbal - Strong analytical skills and attention to detail - Ability to work independently and as part of a team - Proficiency with Microsoft Office suite - Reliable internet connection and a quiet workspace to work from home

Personality traits: - Reliable: Able to consistently meet deadlines and deliver high-quality work - Motivated: Enthusiastic about providing exceptional customer support and willing to go the extra mile for clients

Soft skills: - Analysis: Able to interpret data and identify trends to inform decision-making - Presentation: Comfortable presenting information to clients in a clear and engaging manner

Benefits: - Travel opportunities for exceptional performance - Paid overtime for additional hours worked - Company transportation for business-related travel

Working environment: Become part of a company that pioneers change and sets industry benchmarks. Join a team dedicated to providing top-notch customer support and making a difference in the energy sector.

Deadline to apply: July 15, 2024

Equal opportunity statement: CMS Energy is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.