Client Support Representative

Job Description:

We are looking for a reliable and resilient Client Support Representative to join our team at Apple in London, England. As an entry-level position, the ideal candidate will have at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat. 2. Assist clients with troubleshooting technical issues and inquiries. 3. Conduct research to find solutions to client problems. 4. Utilize persuasion skills to retain clients and upsell products/services. 5. Maintain accurate records of client interactions and transactions. 6. Collaborate with other departments to resolve complex client issues. 7. Stay up to date on Apple products and services to provide accurate information to clients.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 3. Strong research skills to find solutions to client inquiries. 4. Persuasion skills to retain clients and upsell products/services. 5. Reliable and resilient personality traits. 6. Equal opportunity statement: Apple is an equal opportunity employer and is committed to diversity in the workplace. We value and respect all individuals and welcome applications from all qualified candidates, regardless of race, gender, age, religion, sexual orientation, or disability.

Benefits: 1. Retirement plan 2. Life insurance 3. Paid overtime

Working Environment: At Apple, we cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a supportive and collaborative work environment where everyone can thrive and grow professionally.

If you meet the requirements and are ready to join our team at Apple as a Client Support Representative in London, England, please submit your application by the deadline of June 26, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.