Client Support Representative - Work from home

Job Description:

Sherwin-Williams is seeking a highly motivated and resilient individual to join our team as a Client Support Representative, working remotely from home in London, England. This part-time position is at the Associate Level and requires a minimum of 4 years of experience in customer service or client support roles.

Responsibilities: - Provide excellent customer service to clients via phone, email, and online chat - Assist clients with product inquiries, orders, and issue resolution - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to address client needs and concerns - Meet and exceed performance metrics for client satisfaction and resolution times - Stay up-to-date on product knowledge and company policies - Take ownership of client issues and follow through to resolution - Uphold Sherwin-Williams' reputation for outstanding customer service

Requirements: - Bachelor's degree or equivalent work experience - Excellent communication skills, both written and verbal - Strong leadership skills and the ability to work independently - Proficiency in Microsoft Office and CRM software - Experience working in a remote or virtual environment - Resilient and able to thrive in a fast-paced and challenging work environment - Motivated to exceed client expectations and achieve personal and team goals

Personality Traits: - Resilient - Motivated

Soft Skills: - Leadership - Communication

Benefits: - Travel and spending expenses covered - Joining Bonus - Relocation allowance

Working Environment: At Sherwin-Williams, we prioritize employee well-being through health and wellness initiatives. Our remote team members have access to resources and support to help them thrive in their roles.

Equal Opportunity Statement: Sherwin-Williams is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply for this position.

Deadline to apply: July 5, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.