Client Support Specialist

Job Description:

Unity Technologies is seeking a part-time Client Support Specialist to join our team in London, England. As an Entry Level position, we require at least 1 year of experience in customer service or technical support.

Responsibilities: - Provide exceptional customer support via phone, email, and chat to clients using Unity software - Troubleshoot and resolve technical issues clients may encounter - Document and track client interactions and issue resolutions in our database - Collaborate with internal teams to escalate and resolve complex client issues - Assist in onboarding new clients and conducting software training sessions - Continuously seek opportunities for process improvement and share insights with the team - Contribute to the development and improvement of client support resources and knowledge base

Requirements: - Hardworking and resourceful individual with a strong customer service orientation - Excellent communication skills and ability to present technical information in a clear and concise manner - Strong problem-solving skills and ability to think innovatively to resolve client issues - Ability to work in a fast-paced environment and manage multiple tasks simultaneously - Experience working with CRM software or ticketing systems is a plus - Willingness to learn and adapt to new technologies and processes - Must be located in London, England, UK

Benefits: - Retirement plan - Dental insurance - Medical coverage

Working Environment: At Unity Technologies, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a diverse and inclusive workplace where all voices are heard and valued.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Unity Technologies is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.