Remote Client Support Specialist

Job Description:

Norfolk Southern is looking for a Remote Client Support Specialist to join our team in London, England. This part-time position at the Associate Level requires a minimum of 2 years of experience in client support roles. The ideal candidate will be motivated, driven, possess strong time management skills, and have a knack for innovation.

Responsibilities: - Provide excellent customer service to clients via phone, email, and chat - Troubleshoot technical issues and provide solutions in a timely manner - Communicate effectively with clients to understand their needs and expectations - Collaborate with internal teams to resolve client issues and improve processes - Maintain accurate records of client interactions and technical solutions - Stay up-to-date on product updates and industry trends to better assist clients

Requirements: - 2 years of experience in client support roles - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Proficiency with CRM software and office productivity tools - Motivated and driven personality - Excellent time management skills - Innovative thinking and ability to adapt to changing environments

Benefits: - Parental leave - Company-provided equipment - Profit sharing opportunities

Working Environment: At Norfolk Southern, we support employees in their personal and professional development. Our company culture values diversity, inclusivity, and collaboration. We provide a supportive working environment where employees can thrive and grow in their careers.

Deadline to Apply: Interested candidates must submit their applications by July 14, 2024.

Equal Opportunity Statement: Norfolk Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.