Client Support Specialist - Work from home

Job Description:

We are looking for a Client Support Specialist to join our team at Charles Schwab in London, England. This is a part-time, entry-level position that allows you to work from the comfort of your own home. As a Client Support Specialist, you will be responsible for providing exceptional customer service to our clients and helping them navigate our products and services.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Assist clients with account setup, maintenance, and troubleshooting - Educate clients on our various products and services to help them make informed decisions - Collaborate with internal teams to address client issues and enhance the overall customer experience - Document all client interactions and resolutions in our CRM system - Stay up-to-date on industry trends and best practices to better serve our clients - Participate in ongoing training and development opportunities to improve your skills and knowledge

Requirements: - 1 year of customer service experience preferred - Excellent communication and interpersonal skills - Motivated and adaptable with a strong desire to learn and grow - Ability to work independently and as part of a team - Strong organizational and project management skills - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field preferred

Benefits: - Relocation allowance for eligible candidates - Paid sick leave and parental leave for work-life balance - Opportunities for career advancement and professional development

Working environment: Join a team that leads the industry through cutting-edge ideas and solutions. Work from home and collaborate with a diverse group of professionals who are committed to delivering exceptional service to our clients.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Charles Schwab is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.