Contact Center Assistant

Job Description:

Expeditors International of Washington is seeking a part-time Contact Center Assistant to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls and emails from customers, providing excellent customer service and resolving inquiries in a timely manner. 2. Assist in processing orders, tracking shipments, and updating customer information in the database. 3. Collaborate with colleagues worldwide to ensure seamless communication and coordination of customer requests. 4. Provide support to the sales team in various administrative tasks, such as data entry and preparing reports. 5. Maintain a high level of accuracy and attention to detail in all tasks performed. 6. Uphold company policies and procedures to ensure compliance with regulations and standards.

Requirements: 1. Independent and dedicated individual who can work efficiently with minimal supervision. 2. Strong persuasion skills to effectively communicate with customers and colleagues. 3. Ability to work well in a team environment, fostering a spirit of collaboration and cooperation. 4. Proficient in Microsoft Office suite and CRM software. 5. Excellent written and verbal communication skills. 6. Prior experience working in a contact center or customer service role is preferred.

Benefits: 1. Retirement plan for long-term financial security. 2. Employee discounts on company products and services. 3. Joining bonus for new employees to kickstart their career with us. 4. Opportunity to collaborate with colleagues worldwide, fostering a global village mentality.

Equal Opportunity Statement: Expeditors International of Washington is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of race, gender, age, disability, religion, or sexual orientation.

Deadline to apply: May 11, 2024

If you meet the requirements and are looking for a fulfilling part-time position in a global company, we encourage you to apply for the Contact Center Assistant role at Expeditors International of Washington.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.