Remote Contact Center Assistant

Job Description:

St. Jude Medical is seeking a Remote Contact Center Assistant to join our team in London, England. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Handle incoming and outgoing calls, emails, and live chats with customers in a professional and courteous manner. 2. Assist customers with product inquiries, technical support, and order processing. 3. Escalate customer issues as needed to the appropriate department for resolution. 4. Maintain accurate and detailed records of customer interactions in the CRM system. 5. Collaborate with team members to ensure a seamless customer experience. 6. Provide feedback to management on ways to improve customer service processes.

Requirements: 1. Resourceful and driven personality traits. 2. Strong leadership and teamwork skills. 3. Excellent verbal and written communication skills. 4. Proficiency in Microsoft Office and CRM software. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Experience working in a contact center or customer service role.

Benefits: 1. Company transportation provided for commuting to the office. 2. Remote work flexibility allowing for work-life balance. 3. Disability insurance coverage for peace of mind.

Working Environment: At St. Jude Medical, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to providing exceptional customer service and making a positive impact on the healthcare industry.

Deadline to Apply: The deadline to apply for the Remote Contact Center Assistant position is July 3, 2024.

Equal Opportunity Statement: St. Jude Medical is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.