Contact Center Assistant

Job Description:

Hess, a leading energy company, is seeking a Contact Center Assistant to join our team in London, England. This is a part-time position at the Associate Level, requiring at least 4 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Assist customers with product and service information, troubleshooting, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with team members to ensure a seamless customer experience. 5. Identify and escalate priority issues to the appropriate department. 6. Contribute to the overall efficiency and effectiveness of the contact center operations.

Requirements: 1. Energetic and confident personality. 2. Strong leadership and people management skills. 3. Excellent communication and interpersonal abilities. 4. Proficiency in using contact center software and CRM systems. 5. Ability to work independently and as part of a team. 6. Flexibility to work varied shifts, including weekends and evenings.

Benefits: 1. Profit sharing opportunities. 2. Company-provided equipment for work. 3. Relocation allowance for eligible candidates.

Working Environment: At Hess, we value creativity and innovation. Our contact center is a dynamic space where employees are encouraged to unleash their creativity and contribute to the success of the company.

Deadline to Apply: July 3, 2024.

Equal Opportunity Statement: Hess is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.