Contact Center Associate

Job Description:

JetBlue Airways is seeking a Contact Center Associate to join our team in London, England. As a Contact Center Associate, you will be responsible for providing exceptional customer service to our passengers through various communication channels, including phone, email, and chat. You will assist customers with booking flights, changing reservations, resolving issues, and providing information about our services.

Responsibilities: - Handle inbound and outbound customer inquiries in a professional and timely manner - Assist customers with booking flights, changing reservations, and resolving issues - Provide information about JetBlue Airways products, services, and policies - Utilize a variety of communication channels, including phone, email, and chat, to assist customers - Follow company guidelines and procedures for resolving customer issues - Collaborate with other departments to ensure seamless customer service experience - Meet or exceed performance metrics, including call quality and customer satisfaction scores - Continuously learn and adapt to stay ahead in a rapidly changing world

Requirements: - 3+ years of experience in a customer service or contact center role - Adaptable and reliable personality traits - Excellent presentation and negotiation skills - Strong communication skills, both verbal and written - Ability to multitask and prioritize workload in a fast-paced environment - Proficiency in Microsoft Office and customer relationship management (CRM) software - High school diploma or equivalent; college degree preferred

Benefits: - Retirement plan - Medical coverage - Training and professional development opportunities

Working Environment: At JetBlue Airways, we pride ourselves on creating a positive and inclusive working environment where employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. We value diversity and are committed to equal opportunity employment for all qualified individuals.

If you are a customer service professional with a passion for delivering exceptional service and have the skills and experience required for this role, we encourage you to apply by the deadline on May 18, 2024. Join JetBlue Airways and be a part of our team dedicated to bringing humanity back to air travel.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.