Contact Center Associate

Job Description:

We are seeking a dedicated and resourceful Contact Center Associate to join our team at Western Union in London, UK. As an Associate Level position, you will be responsible for providing exceptional customer service and support to our clients. This is a part-time position with the opportunity for growth within the company.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Resolving customer issues and complaints in a timely and professional manner - Providing product information and assistance to customers - Processing transactions and documenting customer interactions accurately - Collaborating with team members to ensure customer satisfaction - Maintaining a high level of customer service standards at all times

Requirements: - Minimum of 4 years of experience in customer service or related field - Excellent communication skills and the ability to interact with customers in a positive and professional manner - Strong problem-solving skills and the ability to think critically - Demonstrated leadership qualities and the ability to work effectively in a team environment - Ability to multitask and prioritize responsibilities in a fast-paced environment - Proficiency in Microsoft Office and customer service software

Benefits: - Employee discounts on Western Union products and services - Training and professional development opportunities - Free food provided during shifts - Opportunities for career advancement within the company

Working Environment: At Western Union, we value a culture of curiosity and innovation. We encourage our employees to ask questions and seek out new ideas to fuel growth and success within the organization.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Western Union is an equal opportunity employer and is committed to creating a diverse environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, disability, or any other status protected by applicable law.

We look forward to receiving your application and welcoming you to our team at Western Union in London!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.