Contact Center Associate

Job Description:

W.R. Berkley is seeking a passionate and resourceful Contact Center Associate to join our team in London, England. This part-time, entry-level position is perfect for individuals who are looking to kickstart their career in the insurance industry with zero years of experience required.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and courteous manner 2. Provide information about insurance products and services to customers 3. Process customer requests, policy changes, and other transactions accurately 4. Utilize emotional intelligence to understand and address customer needs 5. Conduct research to provide customers with accurate and relevant information 6. Collaborate with team members to resolve customer issues and improve overall customer experience 7. Embrace creativity in finding innovative solutions to customer problems 8. Maintain up-to-date knowledge of company policies, procedures, and products

Requirements: 1. Passionate about providing excellent customer service 2. Resourceful in finding solutions to customer problems 3. Strong emotional intelligence to effectively communicate and empathize with customers 4. Excellent research skills to gather information and provide accurate responses 5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously 6. Strong attention to detail and accuracy in processing customer requests 7. Excellent verbal and written communication skills 8. Proficient in Microsoft Office Suite 9. Ability to work in a team-oriented environment

Benefits: 1. Travel and spending expenses covered 2. Medical coverage 3. Company transportation provided

Working Environment: At W.R. Berkley, we value fresh ideas and inventive solutions. Our work environment is one that encourages creativity and innovation, where employees are empowered to think outside the box and contribute to the success of the company.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: W.R. Berkley is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.