Contact Center Associate

Job Description:

XPO Logistics is currently seeking a part-time Contact Center Associate to join our team in London, England. As an Entry Level position, we are looking for individuals with at least 1 year of experience who are adaptable, energetic, have strong negotiation skills, and are able to problem-solve effectively.

Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and chat - Provide exceptional customer service by actively listening to customers' needs and concerns - Effectively communicate with customers to provide solutions and resolve issues in a timely manner - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to escalate and resolve complex customer issues - Continuously strive to improve customer satisfaction and retention rates - Follow company policies and procedures to ensure compliance with regulations - Participate in ongoing training and development programs to enhance skills and knowledge

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service role - Excellent communication and listening skills - Strong problem-solving abilities - Ability to work well under pressure and multitask effectively - Proficiency in Microsoft Office and CRM software - Willingness to work flexible hours, including weekends and holidays - Must have access to a reliable internet connection for remote work

Benefits: - Paid sick leave - Remote work flexibility - Company transportation for onsite shifts

Working Environment: At XPO Logistics, we prioritize understanding and empathy in all our interactions. We value teamwork, respect, and collaboration in a supportive and inclusive work environment.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, gender, sexual orientation, age, disability, or any other protected status. We are committed to recruiting, hiring, and promoting diverse candidates to ensure a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.