Contact Center Associate - Work from home

Job Description: Time Warner Cable is looking for a Contact Center Associate to join our team in London, England. This is a part-time position that will allow you to work from home. As an Associate Level employee, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle inbound and outbound calls from customers and provide them with accurate information and solutions - Respond to customer inquiries via email, chat, and social media in a timely and professional manner - Process orders, cancellations, and refunds accurately and efficiently - Maintain a high level of product knowledge to effectively assist customers with their inquiries - Document customer interactions and update customer records as needed - Collaborate with team members and other departments to address customer issues and improve overall customer satisfaction - Meet or exceed monthly performance goals and KPIs

Requirements: - Minimum of 2 years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Ability to work independently and manage time effectively - Energetic and self-motivated with a positive attitude - Strong presentation and planning skills - Must have a home office setup with a reliable internet connection - Must be available to work evenings and weekends as needed

Benefits: - Free accommodation for remote work - Paid Time Off (PTO) - Medical coverage

Working Environment: At Time Warner Cable, we pride ourselves on creating a collaborative and inclusive working environment that transcends borders. Our global team values diversity and encourages employees to share ideas and work together to achieve common goals.

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.