Remote Contact Center Manager

Job Description:

Entergy is seeking a dynamic and experienced Remote Contact Center Manager to join our team in London, England. As a part-time position with mid-to-senior level seniority, the ideal candidate should have at least 7 years of experience in contact center management.

Responsibilities: - Manage a remote team of contact center agents, ensuring they meet performance targets and KPIs - Develop and implement strategies to improve customer satisfaction and retention rates - Monitor call quality and provide feedback and coaching to agents as necessary - Conduct regular performance reviews and create action plans for underperforming team members - Collaborate with other departments to streamline processes and enhance the customer experience - Utilize contact center software to track and analyze performance data - Stay up-to-date on industry trends and best practices to continuously improve operations - Ensure compliance with company policies and regulatory requirements

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in contact center management, with a minimum of 7 years in a similar role - Strong leadership skills with the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Hardworking attitude with a high level of confidence - Negotiation skills and ability to work effectively in a team environment - Proficiency in contact center software and Microsoft Office suite

Benefits: - Dental insurance - Visa sponsorship for eligible candidates - Gym membership

Working Environment: At Entergy, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected. We are committed to fostering an environment where all employees can thrive and contribute to our success.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Entergy is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We value diversity and welcome applicants of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.