Remote Contact Center Manager

As a Remote Contact Center Manager at Avnet, you will play a crucial role in overseeing and managing our customer service operations in the London, England region. This part-time position requires a Mid-to-Senior level professional with at least 7 years of experience in contact center management.

Responsibilities: - Manage and lead a team of remote contact center agents to ensure exceptional customer service delivery - Develop and implement strategies to improve contact center efficiency and performance - Monitor and analyze key performance indicators to identify areas for improvement - Conduct regular performance evaluations and provide coaching and feedback to team members - Handle escalated customer issues and ensure timely resolution - Collaborate with other departments to ensure alignment and coordination of customer service efforts - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - Motivated and resilient personality traits - Strong problem-solving skills and emotional intelligence - Proven experience in contact center management - Excellent communication and leadership skills - Ability to work effectively in a remote setting - Bachelor's degree in business administration or a related field (preferred) - Proficiency in contact center software and CRM systems

Benefits: - Disability insurance - Travel opportunities - Vision insurance

Working Environment: At Avnet, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and inclusive working environment where employees are encouraged to grow and develop professionally.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Avnet is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.