Contact Center Manager

Job Description: Dow Chemical is seeking a Contact Center Manager to join our team in London, England. As a leading chemical company, we are looking for a dynamic individual with at least 8 years of experience in contact center management to oversee our customer service operations. This position is part-time and requires a candidate who is energetic, dedicated, creative, and has strong presentation skills.

Responsibilities: - Manage and lead a team of contact center agents to ensure excellent customer service is provided at all times - Develop and implement strategies to improve overall customer satisfaction and retention - Monitor and analyze key performance indicators to identify areas for improvement and implement solutions - Conduct regular performance evaluations and provide feedback to staff members - Collaborate with other departments to address customer inquiries and issues in a timely and efficient manner - Stay up-to-date on industry trends and best practices to continuously improve contact center operations

Requirements: - Bachelor's degree in a related field - Minimum of 8 years of experience in contact center management - Strong leadership and communication skills - Ability to think creatively and problem-solve effectively - Experience with contact center technology and software - Excellent presentation skills - Energetic and dedicated personality traits

Benefits: - Dental insurance - Visa sponsorship - Paid sick leave

Working Environment: At Dow Chemical, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive environment where all employees can thrive and grow in their careers.

Equal Opportunity Statement: Dow Chemical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.