Contact Center Manager

The Contact Center Manager at Comcast in London, England, UK is a vital role within our organization, responsible for overseeing the operations and performance of our contact center team. This part-time position is ideal for a candidate with 7 years of experience in a similar role, who possesses a strong work ethic and a dedication to delivering exceptional customer service.

Responsibilities: - Manage and lead a team of contact center agents, providing guidance, support, and coaching to ensure they meet performance targets - Develop and implement strategies to improve customer satisfaction, increase efficiency, and drive revenue growth - Monitor KPIs and metrics to evaluate team performance and identify areas for improvement - Collaborate with other departments to ensure seamless communication and alignment of goals - Handle escalated customer inquiries and complaints in a professional and efficient manner - Implement training programs for new hires and ongoing professional development for existing team members

Requirements: - 7 years of experience in a contact center or customer service management role - Strong leadership skills with a focus on employee development and engagement - Excellent communication skills, both verbal and written - Ability to effectively manage a diverse team and prioritize tasks in a fast-paced environment - Reliable and dedicated individual with a passion for delivering outstanding customer service

Personality traits: Reliable, dedicated Soft skills: Communication, people management

Benefits: - Company transportation - Visa sponsorship - Profit sharing

Working environment: At Comcast, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive and supportive work environment where all employees can thrive and succeed.

Deadline to apply: 2024-07-04

Equal opportunity statement: Comcast is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.