Contact Center Manager - Work from home

Job Description:

We are looking for a dynamic and experienced Contact Center Manager to join our team at AK Steel Holding. This is a part-time position that allows for remote work from home in London, England, UK. As a mid-to-senior level role, we require a minimum of 7 years of experience in contact center management.

Responsibilities: 1. Lead and manage a team of contact center agents to ensure exceptional customer service and support. 2. Develop and implement strategies to improve efficiency and effectiveness of the contact center operations. 3. Monitor and analyze key performance metrics to drive continuous improvement and meet KPIs. 4. Collaborate with other departments to align contact center activities with business objectives. 5. Handle escalations and resolve customer complaints in a timely and professional manner. 6. Conduct regular trainings and provide coaching to enhance the skills of the contact center team. 7. Stay updated on industry trends and best practices to ensure the contact center operates at the highest level.

Requirements: 1. 7+ years of experience in contact center management. 2. Resourceful and passionate individual with a strong sense of ownership. 3. Excellent project management skills and ability to adapt to changing circumstances. 4. Proven track record of leading successful contact center teams. 5. Strong communication and interpersonal skills. 6. Ability to work independently and collaboratively in a remote work setting.

Personality Traits: Resourceful, passionate

Soft Skills: Project management, adaptability

Benefits: 1. Remote work flexibility 2. Travel opportunities 3. Gym membership

Working Environment: At AK Steel Holding, we value work-life balance and employee well-being. We promote a positive and inclusive working environment where employees can thrive and grow in their careers.

Deadline to Apply: 2024-05-11

Equal Opportunity Statement: AK Steel Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.