Contact Center Officer

Job Description: Delek US Holdings is looking for a Contact Center Officer to join our team in London, UK. This part-time entry-level position is perfect for individuals who are looking to kickstart their career in customer service.

Responsibilities: - Handle incoming and outgoing calls, emails, and messages from customers - Provide excellent customer service by addressing inquiries, resolving complaints, and processing orders - Document all customer interactions accurately in the CRM system - Collaborate with other departments to ensure customer issues are resolved in a timely manner - Follow company policies and procedures when dealing with sensitive customer information - Participate in training sessions to improve product knowledge and customer service skills

Requirements: - Resilient and independent individuals who can thrive in a fast-paced environment - Strong planning and problem-solving skills - Excellent communication skills and a customer-centric attitude - Ability to work well under pressure and meet deadlines - High school diploma or equivalent - No prior experience required, training will be provided

Benefits: - Travel opportunities for top performers - Paid sick leave - Gym membership to promote a healthy work-life balance

Working Environment: At Delek US Holdings, we uphold the highest standards of ethical conduct and integrity. We are committed to providing a safe and inclusive work environment for all employees.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Delek US Holdings is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other protected status in accordance with applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.