Contact Center Officer - Work from home

Job Description:

Palantir Technologies is seeking a Contact Center Officer to join our team in a part-time, work-from-home position based in London, England, UK. As an Associate-level employee with at least 3 years of experience in a customer service role, you will be responsible for providing exceptional customer support to our valued clients.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner 2. Resolving customer issues and complaints with empathy and efficiency 3. Providing product information and technical support to customers 4. Troubleshooting technical problems and escalating complex issues to the appropriate team 5. Maintaining accurate and detailed records of customer interactions in our CRM system 6. Collaborating with team members to improve processes and enhance the customer experience 7. Meeting and exceeding performance metrics related to customer satisfaction and call resolution

Requirements: 1. Resilient and reliable personality traits to handle challenging customer interactions 2. Excellent communication skills, both written and verbal, with the ability to lead conversations 3. Ability to work independently and demonstrate leadership in a remote work environment 4. Proficient computer skills and familiarity with CRM software 5. High school diploma or equivalent required, additional education or certifications preferred

Benefits: 1. Free food provided for designated shifts 2. Retirement plan options available 3. Company equipment provided for remote work

Working Environment: At Palantir Technologies, we prioritize exceeding customer expectations and delivering delight in every customer interaction. Our team is committed to providing exceptional customer service and fostering a positive work culture.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Palantir Technologies is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.