Contact Center Representative

Job description:

Tesoro is currently seeking a confident and motivated Contact Center Representative to join our team in London, England. As an Entry Level position, the successful candidate will have at least 1 year of experience in a customer service role.

Responsibilities: 1. Answering incoming calls and emails from customers in a professional and timely manner. 2. Providing accurate information about products and services. 3. Resolving customer complaints and issues with efficiency and empathy. 4. Escalating complex problems to the appropriate department. 5. Conducting research to find solutions to customer inquiries. 6. Making decisions on behalf of the company to ensure customer satisfaction. 7. Keeping detailed records of customer interactions. 8. Collaborating with team members to improve overall customer experience.

Requirements: 1. 1 year of experience in a customer service role. 2. Excellent communication skills, both verbal and written. 3. Strong research abilities to find solutions to customer inquiries. 4. Ability to make decisions quickly and effectively. 5. Confident and motivated personality. 6. Ability to work well in a fast-paced environment. 7. Strong customer service skills with a focus on empathy and understanding.

Benefits: 1. Travel and spending expenses covered. 2. Free accommodation provided. 3. Relocation allowance available.

Working environment: At Tesoro, we strive to cultivate a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative and make decisions that benefit both the customer and the company.

Deadline to apply: May 11, 2024

Equal opportunity statement: Tesoro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.