Remote Contact Center Representative

Job Description:

Time Warner Cable is seeking a passionate and resourceful Remote Contact Center Representative to join our team in London, England. As a part-time entry-level position, the Remote Contact Center Representative will be responsible for providing exceptional customer service and support to our valued customers.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner. 2. Resolving customer issues and complaints with a focus on exceeding customer expectations and delivering delight. 3. Providing product and service information to customers. 4. Processing orders, returns, and exchanges accurately. 5. Documenting customer interactions and updating customer records in the database. 6. Collaborating with other team members to achieve team goals and improve overall customer satisfaction.

Requirements: 1. 1 year of experience in a customer service or contact center role. 2. Excellent communication and interpersonal skills. 3. Strong project management and attention to detail. 4. Ability to work independently and as part of a team. 5. High school diploma or equivalent.

Benefits: 1. Retirement plan. 2. Remote work flexibility. 3. Parental leave.

Working Environment: At Time Warner Cable, our focus is on exceeding customer expectations and delivering delight. We strive to create a positive and supportive work environment where every team member can thrive and succeed.

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-07-06

If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for the Remote Contact Center Representative position at Time Warner Cable. Join us in delivering exceptional service and support to our customers in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.