Contact Center Representative - Work from home

Job Description:

Molina Healthcare is seeking a dedicated and resourceful Contact Center Representative to join our team in London, England. This is a part-time, work from home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our members and healthcare providers through various communication channels.

Responsibilities: - Manage a high volume of inbound and outbound calls, emails, and chats in a timely and professional manner - Assist members with inquiries regarding their healthcare benefits, claims, and services - Document all interactions accurately in the system and follow up on any unresolved issues - Provide guidance and support to members in navigating the healthcare system and accessing necessary resources - Collaborate with other departments to resolve member issues and escalate complex cases as needed - Meet or exceed performance metrics, including call quality, productivity, and customer satisfaction targets

Requirements: - Strong communication skills and emotional intelligence to empathize with members and de-escalate challenging situations - Analytical skills to identify trends, patterns, and opportunities for improvement in customer service operations - Ability to work independently and prioritize tasks effectively in a remote work environment - Proficiency in using technology and software applications for communication and data entry - High school diploma or equivalent required, college degree preferred

Benefits: - Remote work flexibility with a supportive and collaborative team environment - Retirement plan and other competitive benefits package - Company-provided equipment for remote work

Working Environment: At Molina Healthcare, we empower our employees to take ownership of their work and make impactful decisions that benefit our members and the community. We value diversity, inclusion, and equal opportunities for all employees to grow and succeed in their careers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.