Contact Center Specialist

Job Description:

We are looking for a passionate and driven Contact Center Specialist to join our team at Walt Disney in London, England. As a Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our guests through various communication channels. You will handle inquiries, resolve issues, and ensure a positive experience for all customers.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Identify and assess customers' needs to provide appropriate solutions and recommendations. 3. Handle escalated customer complaints and issues with empathy and professionalism. 4. Process orders, reservations, and ticket sales accurately and efficiently. 5. Collaborate with other departments to streamline processes and improve customer satisfaction. 6. Maintain detailed records of customer interactions and transactions in the CRM system. 7. Stay up-to-date on company products, services, policies, and promotions to provide accurate information to customers. 8. Assist with training new team members and providing support as needed.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Excellent verbal and written communication skills. 3. Strong interpersonal skills and ability to build rapport with customers. 4. Ability to multitask, prioritize, and manage time effectively. 5. Driven and adaptable personality traits. 6. Strategic planning and persuasion soft skills. 7. Proficiency in CRM software and Microsoft Office Suite. 8. Flexibility to work weekends, evenings, and holidays as needed. 9. Visa sponsorship available for qualified candidates.

Benefits: 1. Training & professional development opportunities. 2. Visa sponsorship for eligible candidates. 3. Travel & spending expenses covered for business-related activities. 4. Provide opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: Walt Disney is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, religion, or disability.

Deadline to apply: July 3, 2024

Join our team and be a part of creating magical experiences for our guests at Walt Disney! Apply now to start your journey with us.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.