Contact Center Specialist

Job Description:

UnitedHealth Group is seeking a Contact Center Specialist to join our team in London, England. This part-time position is ideal for individuals who are driven and resilient, with a passion for customer service and problem-solving.

Responsibilities: - Handle inbound and outbound calls from customers regarding inquiries, issues, and complaints - Provide accurate information and assistance to customers, ensuring a high level of customer satisfaction - Use persuasion and negotiation skills to resolve customer problems and retain their business - Document all customer interactions and maintain detailed records of customer communications - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed performance goals and targets set by management

Requirements: - 1 year of experience in a customer service role - Strong interpersonal skills and the ability to communicate effectively with a diverse range of customers - Excellent problem-solving skills and the ability to think on your feet - Ability to work in a fast-paced environment and adapt to changing priorities - Driven and resilient personality traits - Soft skills in persuasion and negotiation - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Profit sharing opportunities - Retirement plan options

Working Environment: At UnitedHealth Group, we value a positive and energetic work environment. We encourage our team members to inject a sense of joy and vibrancy into their work, creating a space where everyone can thrive and succeed.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: UnitedHealth Group is an equal opportunity employer and we welcome individuals from all backgrounds to apply for this position. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.