Customer Care Associate

Job Description:

NRG Energy is seeking a part-time Customer Care Associate to join our team in London, England. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer service and a demonstrated ability to handle challenging situations with confidence and professionalism.

Responsibilities: - Provide exceptional customer service through various channels including phone, email, and chat - Resolve customer inquiries and complaints in a timely and efficient manner - Manage customer accounts and ensure accuracy of billing and payment information - Collaborate with other departments to address customer needs and provide solutions - Maintain detailed records of customer interactions and transactions - Identify opportunities to upsell or cross-sell products and services to customers - Stay up to date on company products, services, and policies to ensure accurate information is provided to customers

Requirements: - Driven and confident personality traits - Strong communication and people management skills - Ability to negotiate and problem-solve effectively - Demonstrated experience in customer service or a related field - Proficiency in Microsoft Office Suite and CRM software - Flexibility to work evenings and weekends as needed

Benefits: - Company transportation for work-related travel - Gym membership to promote a healthy work-life balance - Dental insurance for preventative care and treatments

Working Environment: At NRG Energy, we pride ourselves on fostering a dynamic workplace that values teamwork, innovation, and shared success. Our employees are encouraged to collaborate and innovate to drive positive outcomes for our customers and the company as a whole.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel valued and supported. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.