Remote Customer Care Associate

Job Description:

Laboratory Corp. of America is seeking a part-time Remote Customer Care Associate to join our team in London, England, UK. The ideal candidate will have at least 3 years of experience in a customer service role and possess the personality traits of resilience and motivation. In addition, the successful candidate will demonstrate strong time management skills and emotional intelligence in order to effectively interact with our customers.

Responsibilities: - Provide exceptional customer service via phone, email, and chat to assist customers with inquiries, orders, and issues - Maintain a high level of professionalism and empathy when interacting with customers - Collaborate with other team members to ensure a seamless customer experience - Follow company policies and procedures to resolve customer complaints and escalate issues when necessary - Meet or exceed customer satisfaction goals and performance metrics - Stay up-to-date on product knowledge and company updates to provide accurate information to customers

Requirements: - Minimum of 3 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications and customer service software - Resilient and motivated personality traits - Time management skills and emotional intelligence - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Employee discounts on company products and services - Medical coverage for part-time employees - Paid sick leave for eligible employees

Working Environment: At Laboratory Corp. of America, we value creativity and innovation. As a Remote Customer Care Associate, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures new ideas.

Equal Opportunity Statement: Laboratory Corp. of America is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified individuals are encouraged to apply.

Deadline to Apply: July 4, 2024.

We look forward to receiving your application and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.