Customer Care Associate

Job Description:

Salesforce, a leading technology company, is seeking a part-time Customer Care Associate to join our team in London, England. As an Entry Level position, no prior experience is required, making this the perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Assist customers with inquiries, concerns, and technical issues via phone, email, and chat - Provide exceptional customer service by actively listening to customer needs and finding solutions to their problems - Collaborate with other team members to ensure a seamless customer experience - Document all customer interactions and follow-up as needed - Continuously seek opportunities to improve processes and enhance the customer experience - Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements: - Adaptable and dedicated personality traits - Strong creativity and people management skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Basic computer skills and proficiency in Microsoft Office - Availability to work part-time hours - High school diploma or equivalent

Benefits: - Retirement plan - Training and professional development opportunities - Medical coverage

Working Environment: At Salesforce, we encourage a spirit of exploration and taking calculated risks for growth. Our team thrives on innovation and collaboration, fostering an environment where everyone can reach their full potential.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Salesforce is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.