Customer Care Associate

Job Description: We are seeking a dedicated Customer Care Associate to join our team at Collibra in London, England, UK. As a Customer Care Associate, you will be responsible for providing exceptional customer service to our clients while also ensuring their needs are met in a timely and efficient manner. This role requires excellent communication skills, a strong attention to detail, and the ability to problem-solve effectively.

Responsibilities: - Manage and respond to customer inquiries via phone, email, and chat in a professional and timely manner. - Troubleshoot customer issues and provide solutions that meet their needs. - Collaborate with internal teams to ensure customer satisfaction and resolve any issues that arise. - Maintain accurate customer records and update information as needed. - Assist with customer onboarding and provide training and support as required. - Continuously strive to improve customer experience and satisfaction.

Requirements: - 3 years of experience in customer service or a related field. - Strong interpersonal skills with a high level of emotional intelligence. - Exceptional decision-making skills and the ability to think on your feet. - Resilient and driven attitude with a passion for providing excellent customer care. - Proficiency in Microsoft Office and CRM software. - Excellent written and verbal communication skills.

Personality Traits: - Resilient: Ability to handle challenging situations with grace and composure. - Driven: Motivated to exceed customer expectations and achieve personal and team goals.

Soft Skills: - Emotional Intelligence: Ability to understand and empathize with customers' needs and emotions. - Decision-making: Capable of making informed decisions quickly and effectively.

Benefits: - Profit sharing opportunities - Vision insurance coverage - Retirement plan options

Working Environment: At Collibra, we value and recognize individuals based on their performance and merit. We believe in creating a positive and supportive work environment where all employees are encouraged to reach their full potential.

Deadline to apply: 2024-07-22

Equal Opportunity Statement: Collibra is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.