Customer Care Manager

Job Description:

International Paper is seeking a part-time Customer Care Manager to join our team in London, England. As an Associate Level position, the ideal candidate will have a minimum of 5 years of experience in customer service and management roles. The Customer Care Manager will be responsible for overseeing and managing the customer care team, ensuring that customer inquiries and issues are resolved in a timely and satisfactory manner.

Responsibilities: - Manage and lead the customer care team to ensure high levels of customer satisfaction - Develop and implement customer care policies and procedures - Monitor and evaluate customer care metrics and KPIs to identify areas for improvement - Handle escalated customer inquiries and complaints - Collaborate with other departments to address customer issues and improve overall customer experience - Provide training and support to customer care staff - Stay up to date on industry trends and best practices in customer care

Requirements: - Minimum of 5 years of experience in customer service and management roles - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Adaptability and independence in a fast-paced environment - Ability to work cooperatively with others - Experience with customer service software and tools

Personality traits required: adaptable and independent Soft skills required: adaptability and cooperation

Benefits: - Company-provided equipment - Visa sponsorship for eligible candidates - Remote work flexibility

Working Environment: At International Paper, we offer a flexible work environment that is able to adapt to change with speed and efficiency. We believe in fostering a collaborative and supportive workplace where employees can thrive and grow in their careers.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: International Paper is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.