Remote Customer Care Manager

Job Description:

Enterprise Products Partners is seeking a part-time Remote Customer Care Manager to join our team in London, England, UK. As an Associate level position, the ideal candidate will have at least 5 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer care representatives, ensuring they meet KPIs and provide excellent customer service. - Develop and implement customer care strategies to improve customer satisfaction. - Monitor customer care metrics and analyze data to identify trends and areas for improvement. - Handle escalated customer inquiries and complaints, resolving issues in a timely and efficient manner. - Collaborate with cross-functional teams to improve processes and workflows related to customer care. - Provide regular reports and updates to senior management on customer care performance.

Requirements: - Bachelor's degree in a related field or equivalent work experience. - Proven experience in customer service management. - Strong leadership skills and the ability to motivate a team. - Excellent planning and organizational skills. - Resourceful and able to think creatively to solve problems. - Motivated and able to work independently in a remote setting.

Personality Traits: - Resourceful: Able to find solutions to challenges quickly and efficiently. - Motivated: Driven to succeed and achieve goals.

Soft Skills: - Leadership: Able to inspire and lead a team to meet objectives. - Planning: Capable of developing and executing strategic plans for customer care.

Benefits: - Relocation allowance for eligible candidates. - Paid sick leave. - Paid overtime for any additional hours worked.

Working Environment: At Enterprise Products Partners, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and inclusive workplace leads to happier employees and better customer care.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Enterprise Products Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.