Customer Care Manager

Job Description:

Mondelez International is seeking a passionate and energetic Customer Care Manager to join our team in London, England. As a part-time position at a mid-to-senior level, the Customer Care Manager will be responsible for managing a team of customer care representatives and ensuring a high level of customer satisfaction.

Responsibilities: - Develop and implement strategies to improve customer care processes and procedures - Train and supervise customer care representatives to ensure they provide excellent service to customers - Handle escalated customer complaints and ensure timely resolution - Analyze customer feedback and develop action plans to address any issues - Collaborate with other departments, such as sales and marketing, to improve overall customer experience - Monitor key performance indicators and develop reports for senior management - Stay up-to-date on industry trends and best practices in customer care

Requirements: - Bachelor's degree in business administration or related field - Minimum of 6 years of experience in customer service or related field, with at least 2 years in a management role - Strong communication and interpersonal skills - Excellent negotiation and problem-solving abilities - Ability to adapt to various situations and work well under pressure - Proficiency in Microsoft Office suite and customer relationship management software

Personality Traits: Passionate, energetic

Soft Skills: Negotiation, adaptability

Benefits: - Free accommodation - Dental insurance - Retirement plan

Working Environment: At Mondelez International, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to pushing boundaries and creating a positive impact on the world.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Mondelez International is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.