Remote Customer Care Manager

Job Description:

We are looking for a Remote Customer Care Manager to join our team at Prudential Financial in London, England. As a part-time employee at a Mid-to-Senior Level, you will be responsible for managing and overseeing all aspects of customer care remotely. This role requires a minimum of 6 years of experience in customer service or a related field.

Responsibilities: 1. Develop and implement customer care strategies to enhance customer satisfaction and retention. 2. Train, mentor, and supervise remote customer care representatives. 3. Monitor and analyze customer feedback to identify areas for improvement. 4. Resolve escalated customer issues in a timely and professional manner. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Utilize data and analytics to track key performance metrics and make data-driven decisions. 7. Stay informed about industry trends and best practices in customer care.

Requirements: 1. Demonstrated experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work remotely and independently. 4. Hardworking and resourceful attitude. 5. Excellent presentation and creativity skills. 6. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Training & professional development opportunities. 2. Retirement plan. 3. Paid sick leave. 4. Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement: At Prudential Financial, we are committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We believe in equal opportunities for all employees and strive to provide a supportive and inclusive workplace for everyone.

Deadline to apply: 2024-07-06

If you meet the requirements and are interested in joining our team as a Remote Customer Care Manager, please apply before the deadline. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.