Customer Care Manager - Work from home

Responsibilities:

- Act as the primary point of contact for customer inquiries and issues, providing exceptional customer service and resolving any complaints in a timely and efficient manner. - Manage a team of remote Customer Care Representatives, providing support, guidance, and coaching as needed to ensure team success and customer satisfaction. - Develop and implement strategies to improve customer satisfaction and retention rates, including monitoring customer feedback and implementing improvements based on customer insights. - Collaborate with other departments within the company to ensure a seamless customer experience, including providing feedback on products and services to drive continuous improvement. - Analyze customer data and trends to identify opportunities for improvement and develop strategies to drive customer loyalty and engagement. - Monitor team performance, conduct regular performance evaluations, and provide ongoing training and development opportunities to ensure team success. - Stay up-to-date on industry trends and best practices in customer care and implement new initiatives as needed to stay ahead of the competition. - Handle escalated customer issues and ensure resolutions are achieved in a timely and satisfactory manner.

Requirements:

- Bachelor's degree in a related field preferred - 7+ years of experience in customer service or a related field - Proven experience managing a remote team - Excellent communication and interpersonal skills - Strong analytical skills with the ability to interpret data and make data-driven decisions - Motivated self-starter with a strong work ethic - Resourceful problem solver with a customer-centric mindset - Ability to work independently and collaborate with a remote team - Knowledge of CRM systems and customer service best practices - Availability to work part-time hours from a home office in London, England, UK

Equal Opportunity Statement: Disney is an equal opportunity employer and is committed to creating a diverse and inclusive working environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, religion, or any other protected status. We believe in promoting a culture of belonging where all employees feel valued, respected, and empowered to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.