Customer Care Manager - Work from home

Job Description:

PVH, a global leader in the apparel industry, is seeking a dedicated and experienced Customer Care Manager to work from home in London, England. This part-time role is ideal for a mid-to-senior level professional with at least 7 years of experience in customer service.

Responsibilities: - Manage a team of customer care representatives to ensure exceptional service delivery - Develop and implement customer care strategies to enhance customer satisfaction and loyalty - Monitor and analyze customer feedback to identify areas for improvement - Handle escalated customer issues and resolve them in a timely and effective manner - Collaborate with cross-functional teams to address customer needs and concerns - Track and report on key performance metrics to measure the effectiveness of customer care initiatives

Requirements: - Proven experience in a customer care management role - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and other customer care tools - Bachelor's degree in Business Administration or related field preferred - Hardworking and passionate about providing exceptional customer service - Strong planning and time management skills

Benefits: - Company-provided equipment for remote work - Flexible work schedule with remote work options - Ongoing training and professional development opportunities

Working Environment: At PVH, we uphold the highest standards of ethical conduct and integrity in everything we do. We are committed to creating a positive and inclusive working environment where all employees feel valued and respected.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: PVH is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.