Remote Customer Care Officer

Job Description:

Bed Bath & Beyond is seeking a Remote Customer Care Officer to join our dynamic team in London, England, UK. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our valued customers.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a prompt and professional manner. 2. Resolving customer complaints and issues to ensure a positive customer experience. 3. Updating customer information in the company database accurately and efficiently. 4. Collaborating with other departments to address customer needs and concerns. 5. Analyzing customer feedback to identify areas for improvement. 6. Developing and implementing strategies to enhance customer satisfaction and loyalty. 7. Meeting or exceeding customer care targets and goals set by the company. 8. Providing feedback and suggestions to management for process improvements.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Passionate and hardworking attitude towards providing exceptional customer service. 3. Strong negotiation and analytical skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and customer service software. 7. Ability to multitask and prioritize tasks effectively. 8. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: 1. Travel opportunities to attend company events and conferences. 2. Training and professional development opportunities to enhance your skills and knowledge. 3. Paid overtime for exceeding performance targets.

Working Environment: At Bed Bath & Beyond, we embrace creativity and value fresh ideas and inventive solutions. Our team works collaboratively in a supportive and inspiring environment that encourages personal and professional growth.

Equal Opportunity Statement: Bed Bath & Beyond is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: April 17, 2024

Join our team and be part of a company that values customer care and employee growth! Apply now to become a Remote Customer Care Officer at Bed Bath & Beyond in London, England, UK.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.