Customer Care Representative

Job Description: Nordstrom is looking for a part-time Customer Care Representative to join our team in London, England, UK. As an entry-level position, we welcome individuals with at least 1 year of experience in customer service or a related field. The ideal candidate will be resourceful and dedicated, with excellent presentation and research skills.

Responsibilities: - Provide exceptional customer service through phone, email, and chat support - Assist customers with inquiries, concerns, and complaints in a timely and professional manner - Process orders, returns, and exchanges accurately and efficiently - Research and resolve customer issues to ensure satisfaction - Maintain a high level of product knowledge to assist customers with their shopping needs - Collaborate with other departments to address customer needs and improve service quality - Meet or exceed customer satisfaction goals and metrics set by the company - Stay up to date on company policies and procedures to provide accurate information to customers

Requirements: - 1 year of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work well under pressure and multitask effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; college degree preferred

Benefits: - Free food provided during shifts - Disability insurance coverage - Free accommodation options available for eligible employees

Working Environment: At Nordstrom, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, creativity, and a positive work culture where everyone feels supported and empowered to succeed.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Nordstrom is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.