Remote Customer Care Representative

Job Description: Raymond James Financial is seeking a dedicated Remote Customer Care Representative to join our team in London, England, UK on a part-time basis. As an Associate Level position, we require a candidate with a minimum of 4 years of relevant experience in customer service roles.

Responsibilities: - Provide exceptional customer service support via phone, email, and chat to resolve customer inquiries and issues in a timely and professional manner. - Assist customers with account inquiries, transactions, and technical support. - Utilize problem-solving skills to effectively address customer concerns and ensure customer satisfaction. - Maintain a high level of emotional intelligence in interactions with customers to provide a personalized and empathetic experience. - Collaborate with various internal teams to escalate complex issues and provide feedback on customer interactions. - Meet and exceed service level agreements and performance metrics set by the company.

Requirements: - Passionate about delivering outstanding customer service and motivated to exceed customer expectations. - Excellent problem-solving skills and the ability to think critically and analytically. - High emotional intelligence with the ability to manage difficult customer interactions with empathy and professionalism. - Strong communication skills, both written and verbal. - Experience working in a remote customer service role is preferred. - Comfortable working in a fast-paced and dynamic environment.

Benefits: - Visa sponsorship for eligible candidates. - Paid overtime opportunities. - Company-provided transportation for commuting to and from work. - Opportunities for career growth and advancement within the company.

Working Environment: At Raymond James Financial, we encourage calculated risk-taking to drive innovation and progress. Our team fosters a collaborative and supportive work environment where employees are empowered to contribute their ideas and make a meaningful impact on the business.

Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workforce. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment. Apply now to join our team and become a part of our inclusive work culture.

Deadline to Apply: July 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.