Customer Care Specialist

The Customer Care Specialist at Zoom in London, England, UK, plays a critical role in ensuring customer satisfaction and retention. As a part-time Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide technical support and troubleshooting for customers experiencing issues with Zoom products - Educate customers on product features and best practices to maximize their experience - Collaborate with internal teams to escalate and resolve complex customer issues - Document customer interactions and feedback to improve processes and products - Assist with customer onboarding and training as needed

Requirements: - Dedicated and confident individual with a passion for customer service - Strong leadership skills and ability to work well in a team environment - Excellent communication skills, both written and verbal - Proficiency in using customer service software and tools - Flexibility to work in a fast-paced and dynamic environment - Ability to multitask and prioritize tasks effectively

Benefits: - Life insurance coverage - Remote work flexibility - Paid sick leave - Opportunities for professional development and advancement

Working environment: At Zoom, we believe in fostering a culture of creativity and motivation. Our workspace is designed to inspire greatness and encourage collaboration among team members.

Deadline to apply: May 29, 2024

Equal opportunity statement: Zoom is an equal opportunity employer and is committed to creating an inclusive and diverse work environment for all employees. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.